Completely dishonest and unethical. I recommend you take your business elsewhere and save yourself some trouble.
My car had hail dents and needed to be repaired. Due to a friend's recommendation, I made arrangements at Mr. Lin's auto-shop to repair my car. Mr. Lin had initially PROMISED the appraisal service company that he was able to fix the car. After a week of contacting the insurance company and appraisal company, they had finally giving me a quote and had informed me that they've contacted Mr. Lin as well. After a week, I did not hear from Mr. Lin. After following up with him with MULTIPLE phone calls and emails, he had informed me that he did not have the proper equipment to fix my car.
Without an apology, he said that I must go elsewhere after weeks of work negotiating with all the parties. This is completely unacceptable customer service and I am highly disappointed.